About your Visit

Your health care is a partnership, and you play a key role in that partnership. It is important that you feel free to ask questions, and that you bring any symptoms you might have to our attention. In addition, we ask you to take an active part in leading a healthy lifestyle, including appropriate self-examinations, exercise, and proper eating habits.

Please prepare for your appointment by bringing:

  • Photo ID* (If address on ID does not match address in our records, other proof of identification must be shown)
  • Health Insurance Card/Information
  • A friend or family member to take notes/help with questions
  • A list of all medications you are taking
  • A list of your questions /concerns
  • Copies of records from doctors related to your visit with us
  • Completed office forms
  • A parent or legal guardian must accompany any minor patient (under age 18) for the first visit. Accompaniment for subsequent visits will be discussed during the initial visit.

To protect our patients' identities and to comply with Federal Law, a photo ID and health insurance card MUST be shown at check-in.  Failure to provide the required documents will result in your appointment being cancelled.

Scheduling Your Appointment

The nature of our practice is to give our patients the utmost in care and service. Please excuse any delays. We will do our best to see you at your designated appointment time as we recognize your time is valuable. We will give you the same careful attention as soon as possible.

As a courtesy to other patients and staff, please call the office as soon as possible if you are unable to keep your appointment or are going to be late. We may be able to reschedule your appointment for a later time that day; however, due to the schedule, this may not be possible and you may need to reschedule for another day. We reserve the right to charge for missed appointments without 24 hours notice.

Online Secure Patient Access

To best accommodate our patients, we offer the opportunity to forward a secure online request message regarding your non-urgent medical concern, appointment request, insurance matter, breastfeeding concern or general question, feedback, etc. of any kind.

Contacting Us After Business Hours

After hours, our answering service will contact the physician on call. Please do not hesitate to contact the physician for an EMERGENCY situation. Non- emergent calls to the physician on call may result in a charge. Physicians on call DO NOT refill medications or give laboratory results. Requests of this nature need to be made during regular business hours.

Non-urgent medical messages:

You may submit an on-line, non-urgent, secure medically related question to our physicians and nursing staff. Please include your full name, date of birth, telephone numbers (including day, evening and mobile phone numbers) and brief description of the problem you are experiencing or the question you have. We encourage you to keep your mobile phone on if you wish to be contacted via that means by a member of our medical team. Non-urgent messages will be returned within 2 business days.


Appointment Requests:

You may request a secure online appointment BY CLICKING HERE. Please include your full name, date of birth, telephone number(s), the physician you wish to see, preferred office location, insurance carrier as well as various dates and times most convenient for you to be seen. An appointment desk representative will contact you to schedule your appointment within 48 hours.

Lab Results & Prescriptions Refill Requests:

You may request secure online lab results and/or prescription refills BY CLICKING HERE. Please note:  Effective January 1, 2010, prescription refill requests not discussed during your last visit may result in a $10.00 prescription refill charge.

Our office will contact you immediately about any abnormal Pap smear or lab report, with instructions about follow-up procedures. If we are unable to reach you by phone, we will contact you promptly by mail.

Please note that normal Pap smear results may be mailed to you directly from the lab in approximately four weeks. Also note that mammogram reports will be sent to you directly by the center performing the mammogram in about two weeks. We strongly encourage our patients to contact us if you do not receive your mammogram or pap smear result within that time.

Insurance Questions 

You may submit an insurance related question by visiting our billing page. You can submit your questions with our secure online forms system. Please include your full name, date of birth, telephone number(s), date of service and brief description of the question you have or the problem you are experiencing. An insurance coordinator will contact you.

Medical Records 

We cannot accept emailed requests for medical record copies. Please place your request in writing and include your signature. You may either mail your request to our fax your request to 972-473-0973 Attention Medical Records.


A lactation consultant is available for your breast feeding questions. Simply call 972-473-0973 to speak with a lactation consultant directly. If you think you need to be seen by one of our physicians, please contact us.


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